CNA Drill

CNA exam practice question: Communication

CommunicationDifficulty 1/5

Which step opens nearly every skill in the NNAAP skills listing?

  1. ARaising the bed to its highest position before beginning the procedure
  2. BRecording the client's vital signs before any other action is taken
  3. CExplaining the procedure, speaking clearly, slowly and directly to the client
  4. DWashing the hands immediately before touching any part of the client
Show answer and rationale

Correct: C. The NNAAP checklists open with addressing the client by name, introducing yourself, and explaining the procedure while maintaining face-to-face contact. It is a scored step, not a courtesy.

  • D — Hand hygiene is essential but is its own skill and its own scored step.
  • A — Bed height is adjusted for specific procedures, not as a universal opening step.
  • B — Vital signs are taken when the task requires them, not before every skill.

Concept being tested

4 of the 60 scored items. Communication and interpersonal skills with residents, families and the care team, including communicating with residents who have sensory or cognitive impairment, and the reporting that connects the aide to the licensed nurse. — 7% of the exam. Study guide for Communication.

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Primary references

  1. Colorado Nurse Aide Written (or Oral) Examination and Skills Evaluation Candidate Handbook — Credentia Services LLC, in partnership with the Colorado Board of Nursing · primary · retrieved 2026-09-22, verified 2026-09-22
Last reviewed: 2026-10-07Reviewed by: Sarah Jenkins, BSN, RN, Nurse aide educator & clinical skills reviewHow we verify facts