CNA Drill

CNA exam practice question: Client Rights

Client RightsDifficulty 3/5

An aide suspects that a resident has been mistreated by another staff member. What is the correct first action?

  1. ARecord the concern in the resident's chart and monitor the situation
  2. BReport it to appropriate facility staff without investigating first
  3. CGather evidence from other residents before reporting the concern
  4. DSpeak to the staff member involved to establish what happened
Show answer and rationale

Correct: B. Section 483.152(b)(7)(vi) names the need to report any instances of abuse, mistreatment or neglect to appropriate facility staff. Investigating is not the aide's role, and delay is itself a failure to protect.

  • C — Gathering evidence delays protection and is the investigator's role, not the aide's.
  • D — Approaching the person suspected risks the resident and may compromise an investigation.
  • A — Charting and monitoring are not reporting, and the duty is to report.

Concept being tested

5 of the 60 scored items. Privacy and confidentiality, the resident's right to make personal choices, assistance in resolving grievances, participation in resident and family groups, security of personal possessions, and freedom from abuse, mistreatment and neglect together with the duty to report it. — 8% of the exam. Study guide for Client Rights.

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Primary references

  1. 42 CFR Part 483 Subpart D — Requirements That Must Be Met by States and State Agencies, Nurse Aide Training and Competency Evaluation — Office of the Federal Register (eCFR) · government · retrieved 2026-09-22, verified 2026-09-22
Last reviewed: 2026-10-07Reviewed by: Sarah Jenkins, BSN, RN, Nurse aide educator & clinical skills reviewHow we verify facts